Boardwalk Association Management - Former employee sharing some insight and suggested questions to ask before contracting this business
Considering Boardwalk for your HOA management? As a former employee, here are some questions i encourage you to ask.
1. What is your community manager turnover rate? A good follow up to that being: Can you confidently explain your turnover rate for community managers? 2.
Do you have policies and procedures in place to ensure consistent services and can you show me these resources. (Remember to ask to see these resources that you will be told are in place) 3. Ask the business owner how many days a week he shows up on time. Just plain and simple, lead by example, care about your business kind of thing...
Do you show up on time more often than not. Ask him to look you in the eye as he answers it... 4. Ask the business manager how many days a week she works and how available she is.
Then try to reach her by phone. 5. Ask the business owner if he has ever solicited reviews from customers in a selective manner to boost his online reviews. And if you're still considering working with them, try to call and get in touch with any community manager...
If you do get to a community manager, ask them these questions. 1. How long have you worked for Boardwalk Association Management. 2.
What experience do you have in Managing Homeowners Associations? 3. Were you given proper training and clearly available resources to use for your job? Listen for the pause as they come up with an answer.
4. Do you feel your workload is manageable and are you able to provide the level of service you feel the company is advertising? Again, listen for the pause as they come up with an answer or better yet, ask to speak to them in person.
5. Do you feel that “sales” is selling the same product that you are able to deliver given the resources and workload at hand?
I didn't like: Overworked, Disorganized, Unsupported.